One of the important areas of healthcare documentation which is vital for continuity of care is documentation of healthcare related calls or patient calls. It is important to capture timely and accurate documentation of the communication as it reflects clinical decision-making, support actions taken, and provides for safe continuum of care. Lack of documentation could lead to incomplete patient database, which can lead to potential adverse consequences even when standards of care are met. Call documentation assists in timely treatment and follow-up and obviates the need of answering services, which involve high costs, long hold time and may be fraught with errors.