Call Management Documentation Services
24/7 after-hours and daytime Call Management Documentation services
One of the important areas of healthcare documentation which is vital for continuity of care is documentation of healthcare related calls or patient calls. It is important to capture timely and accurate documentation of the communication as it reflects clinical decision-making, support actions taken, and provides for safe continuum of care. Lack of documentation could lead to incomplete patient database, which can lead to potential adverse consequences even when standards of care are met. Call documentation assists in timely treatment and follow-up and obviates the need of answering services, which involve high costs, long hold time and may be fraught with errors.
Comprehensive and concise documentation serves first to promote a continuum of care; in addition it demonstrates the process of critical thinking upon which doctors base their actions. It is also important to communicate with the patient’s physician when covering for another physician to ensure everyone involved in the patient’s care is kept informed.
We understand it is not possible for the healthcare providers to respond immediately at all times, specifically after-hours and during peak clinic hours. Managing high inbound call volume is a challenge faced by healthcare providers on a daily basis and there is every possibility that critical calls are not attended to immediately.